Accessibility Statement
Last Updated: December 4, 2025
Pillo is committed to ensuring that our website, mobile application, Help Center, and AI-powered experiences are accessible and usable for all people, including individuals with disabilities. We believe that accessibility is essential to creating equal access to employment opportunities across the Caribbean, Africa, and the communities we serve globally. We continuously work to improve the user experience for everyone and to apply relevant accessibility standards.
Our Accessibility Commitment
Pillo aims to meet or exceed the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, the international standard for digital accessibility. To support this, we:
- Design and develop features with accessibility in mind.
- Perform accessibility reviews and testing on new updates.
- Use best practices for contrast, structure, labeling, and navigation.
- Train our team on inclusive and accessible product design.
- Improve accessibility as technologies and standards evolve.
Supported Accessibility Features
We strive to ensure that users can:
- Navigate the Pillo website and app using screen readers.
- Adjust text size using browser or device settings.
- Access structured headings and semantic HTML for improved navigation.
- Use keyboard-only navigation where possible.
- Read content with sufficient color contrast.
- Experience responsive layouts that support zoom and different device types.
AI-Powered Accessible Experiences
Pillo uses AI to enhance customer support, job search experiences, and employer functionality. We take care to ensure our AI features are accessible by:
- Designing AI chat and support features to work with assistive technologies.
- Labeling AI-generated messages clearly and providing context.
- Offering alternatives if AI-generated responses are unclear.
- Reviewing AI systems to minimize bias against protected or vulnerable groups.
- Allowing users to request human assistance at any time.
AI is an evolving technology and may occasionally produce inaccurate or incomplete results. We welcome feedback to help us improve.
Ongoing Improvements
We recognize that accessibility is an ongoing effort. While we strive for full WCAG 2.1 AA alignment, some components, especially interactive AI elements or third-party integrations, may not yet fully meet all criteria. We are actively:
- Testing new features with assistive technologies.
- Improving form labels, error messaging, and keyboard focus states.
- Enhancing compatibility between our AI chat and screen readers.
- Refining video and multimedia accessibility.
- Requesting accessibility improvements from third-party vendors we rely on.
We are committed to continuous improvement as our platform evolves.
Alternative Access
If you experience difficulty accessing any Pillo content, you may request:
- A human-assisted support interaction.
- Alternative formats (e.g., accessible PDFs, transcripts).
- Direct help with job search or employer account tasks.
We will make every reasonable effort to accommodate your needs promptly.
Feedback & Accessibility Support
We welcome feedback from users across the U.S., Caribbean, Africa, and worldwide. If you encounter an accessibility issue or have suggestions, please contact:
- Email: hello@joinpillo.com
- Website: www.joinpillo.com/accessibility
- Response time: Within 3–5 business days
When contacting us, please include:
- The page or feature where you experienced an issue.
- The device, browser, or assistive technology you are using.
- Any steps that help us reproduce and resolve the issue.
Third-Party Technology
Some parts of Pillo (such as payment processors, analytics tools, embedded media, or applicant tracking integrations) rely on third-party technologies. We cannot guarantee that these external systems are fully accessible, but we review vendor accessibility commitments and advocate for improvements whenever possible.
Compliance & Regions We Serve
Pillo’s accessibility efforts are informed by:
- U.S. ADA Title III guidance.
- WCAG 2.1 Level AA (global standard).
- Local digital inclusion principles in the Caribbean and Africa.
- General non-discrimination and equal-opportunity employment policies.
We apply these standards across all regions where we operate.
Statement Updates
As Pillo expands and our product evolves, we may update this Accessibility Statement. Updates will be posted on this page and will take effect immediately upon publication.
Pillo is committed to ensuring that our website, mobile application, Help Center, and AI-powered experiences are accessible and usable for all people, including individuals with disabilities. We believe that accessibility is essential to creating equal access to employment opportunities across the Caribbean, Africa, and the communities we serve globally. We continuously work to improve the user experience for everyone and to apply relevant accessibility standards.
Our Accessibility Commitment
Pillo aims to meet or exceed the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, the international standard for digital accessibility. To support this, we:
- Design and develop features with accessibility in mind.
- Perform accessibility reviews and testing on new updates.
- Use best practices for contrast, structure, labeling, and navigation.
- Train our team on inclusive and accessible product design.
- Improve accessibility as technologies and standards evolve.
Supported Accessibility Features
We strive to ensure that users can:
- Navigate the Pillo website and app using screen readers.
- Adjust text size using browser or device settings.
- Access structured headings and semantic HTML for improved navigation.
- Use keyboard-only navigation where possible.
- Read content with sufficient color contrast.
- Experience responsive layouts that support zoom and different device types.
AI-Powered Accessible Experiences
Pillo uses AI to enhance customer support, job search experiences, and employer functionality. We take care to ensure our AI features are accessible by:
- Designing AI chat and support features to work with assistive technologies.
- Labeling AI-generated messages clearly and providing context.
- Offering alternatives if AI-generated responses are unclear.
- Reviewing AI systems to minimize bias against protected or vulnerable groups.
- Allowing users to request human assistance at any time.
AI is an evolving technology and may occasionally produce inaccurate or incomplete results. We welcome feedback to help us improve.
Ongoing Improvements
We recognize that accessibility is an ongoing effort. While we strive for full WCAG 2.1 AA alignment, some components, especially interactive AI elements or third-party integrations, may not yet fully meet all criteria. We are actively:
- Testing new features with assistive technologies.
- Improving form labels, error messaging, and keyboard focus states.
- Enhancing compatibility between our AI chat and screen readers.
- Refining video and multimedia accessibility.
- Requesting accessibility improvements from third-party vendors we rely on.
We are committed to continuous improvement as our platform evolves.
Alternative Access
If you experience difficulty accessing any Pillo content, you may request:
- A human-assisted support interaction.
- Alternative formats (e.g., accessible PDFs, transcripts).
- Direct help with job search or employer account tasks.
We will make every reasonable effort to accommodate your needs promptly.
Feedback & Accessibility Support
We welcome feedback from users across the U.S., Caribbean, Africa, and worldwide. If you encounter an accessibility issue or have suggestions, please contact:
- Email: hello@joinpillo.com
- Website: www.joinpillo.com/accessibility
- Response time: Within 3–5 business days
When contacting us, please include:
- The page or feature where you experienced an issue.
- The device, browser, or assistive technology you are using.
- Any steps that help us reproduce and resolve the issue.
Third-Party Technology
Some parts of Pillo (such as payment processors, analytics tools, embedded media, or applicant tracking integrations) rely on third-party technologies. We cannot guarantee that these external systems are fully accessible, but we review vendor accessibility commitments and advocate for improvements whenever possible.
Compliance & Regions We Serve
Pillo’s accessibility efforts are informed by:
- U.S. ADA Title III guidance.
- WCAG 2.1 Level AA (global standard).
- Local digital inclusion principles in the Caribbean and Africa.
- General non-discrimination and equal-opportunity employment policies.
We apply these standards across all regions where we operate.
Statement Updates
As Pillo expands and our product evolves, we may update this Accessibility Statement. Updates will be posted on this page and will take effect immediately upon publication.